I enjoyed reading this, Marc. These days, I actually find email reasonably straightforward to manage in and of itself (I think of the times when email and the phone were the primary/only business communication tools as the good old days!), but I do struggle when there is an absence of consistency when it comes to organisational (i.e. internal) communication (i.e. use email for this, use Slack for this etc.).
When I cannot be sure whether an email, Slack message (which I may or may not be @ in), notification from some other platform etc. is what I'll get next, despite my perhaps having expressed a clear preference from one of these, I find that challenging, particularly with projects that might be time sensitive and where I might be accountable. So much wasted time chasing around or chasing people to get the info I am after.
yes, other messaging apps are big too. i might need to cover that in a part 4. i thought though that becasue email is truly ubiquitous and that other messaging splits into all kinds of corporate systems (including learning systems!), only email qualifies as one of the Big 3.
i think a reasonably near-horizon application of the LLMs is knowledge management. i think that could solve this within 12 months (assuming we have reasonably stable leadership at genAI companies...)
I enjoyed reading this, Marc. These days, I actually find email reasonably straightforward to manage in and of itself (I think of the times when email and the phone were the primary/only business communication tools as the good old days!), but I do struggle when there is an absence of consistency when it comes to organisational (i.e. internal) communication (i.e. use email for this, use Slack for this etc.).
When I cannot be sure whether an email, Slack message (which I may or may not be @ in), notification from some other platform etc. is what I'll get next, despite my perhaps having expressed a clear preference from one of these, I find that challenging, particularly with projects that might be time sensitive and where I might be accountable. So much wasted time chasing around or chasing people to get the info I am after.
yes, other messaging apps are big too. i might need to cover that in a part 4. i thought though that becasue email is truly ubiquitous and that other messaging splits into all kinds of corporate systems (including learning systems!), only email qualifies as one of the Big 3.
i think a reasonably near-horizon application of the LLMs is knowledge management. i think that could solve this within 12 months (assuming we have reasonably stable leadership at genAI companies...)
I 100% agree that email is probably the only one that qualifies for the Big 3.
I am certainly enthused about the prospect of AI support with knowledge - and communication - management!